Lucien van der Walt, Chris Bolsmann, Bernadette Johnson, and Lindsey Martin, 2002, Globalisation and the Outsourced University in South Africa: The restructuring of the support services in public sector universities in South Africa, 1994-2001, final report for the Centre for Higher Education Transformation (CHET), UNISA, research undertaken by the Sociology of Work Unit (SWOP), University of the Witwatersrand backed by the National Health, Education and Allied Workers Union (NEHAWU).
Get the PDF here.